There is a 14-day full right of return on goods purchased in our webshop. The period is calculated from the day you receive the order. Return costs are your own responsibility. Cancellations must be reported to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the cancellation. The notice must be given per. email at firstname.lastname@example.org. All returns must be shipped to: Båndsalonen, Larsbjørnsstræde 15, 1454 Copenhagen K. You cannot regret it by simply refusing to receive the item, without at the same time giving clear notice of this.
Goods excluded from the right of withdrawal
The following types of goods are not included in the right of withdrawal: - Goods which have been manufactured according to the consumer's specifications or have been given a distinct personal touch (items sold by the metre). - Sealed goods which for reasons of health protection or hygiene are not suitable for return and where the seal has been broken after delivery. - Goods that, due to their nature, are inextricably mixed with others upon delivery. - Items where the sealing is broken. - Goods that deteriorate or become obsolete quickly.
You must send your order back without undue delay and no later than 14 days after you have exercised your right of cancellation. You must bear the direct costs in connection with the return. When returning, you are responsible for the item being properly packed. You must attach a copy of the order confirmation. You bear the risk for the item from the time of delivery of the item until we have received it back. We do not receive packages sent by cash on delivery.
Condition of the item upon return
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words, you can try the product as if you were trying it on in a physical store.
If the item has been tried on in addition to what is described above, it is considered used. Which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the full purchase amount back, you must test the product without actually using it.
If you regret your purchase, you will of course get the amount you paid us back. In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount. When exercising the right of withdrawal, all payments received from you, excluding delivery costs, will be refunded without undue delay and no later than 14 days from the date, where we have received notification of your decision to exercise the right of withdrawal. Refunds are made with the same means of payment that you used for the original transaction, unless you have expressly agreed to something else. We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.